Privacy Notice

This website is operated by N49° Cloud, a division of N49° Technologies Inc. We are committed to protecting your privacy and handling your personal information responsibly. This privacy notice explains how we collect, use, and protect information when you use our cloud services.

Information We Collect

When you use our cloud services, we may collect:

• Account Information: Name, email address, and contact details for service provisioning
• Service Data: DNS queries, email routing information, and firewall logs for service operation
• Technical Data: IP addresses, device information, and usage patterns for security and optimization
• Billing Information: Payment details and transaction records for service billing

How We Use Your Information

We use your information to:

• Provide and maintain our cloud services (DNS, Email, Firewall, Zero Trust)
• Monitor and improve service performance and security
• Process billing and payments
• Provide customer support and technical assistance
• Comply with legal obligations and security requirements

Data Security

We implement industry-standard security measures to protect your data, including encryption, access controls, and regular security audits. Our cloud infrastructure is designed with security and privacy by design principles.

Data Retention

We retain your data only as long as necessary to provide our services and comply with legal requirements. Service logs are typically retained for 90 days, while account information is retained for the duration of your service agreement.

Your Rights

You have the right to access, correct, or delete your personal information. You may also request data portability or object to certain processing activities. Contact us at privacy@n49cloud.ca to exercise these rights.

Disclaimer

Our cloud services are provided "as is" with industry-standard uptime guarantees as specified in our Service Level Agreements. While we strive for maximum availability and security, we cannot guarantee uninterrupted service or absolute security against all threats.